Privacy Policy

 

When referring to Forrester Academies Ltd this applies to all products including: Performing Stars, Capella, Melton Music Tuition, Sky Theatre, Melton Shakespeare Company, Melton Youth Choir and any other activities run under our name

Forrester Academies Ltd are proud to have a customer base who trust that their data will be safe with us. Keeping this trust through your privacy and safety is incredibly important to us.

This Privacy Policy explains:

What information Forrester Academies Ltd collects from you (and why we collect it),

How we use and share that information,

The choices you have, including how to access, update and delete your information.

Our Privacy Policy is designed to provide transparency into our privacy practices and principles. We’ve done our best to write this policy in simple, clear terms, but if you’re not familiar with terms like personal information, cookies, IP address, pixel tags and browsers, then please just ask.

Last updated: 16th August, 2018.

 

Quick Reference

Overview

How does Forrester Academies Ltd protect children’s personal information?

What information does Forrester Academies Ltd collect?

Information you provide to us

Information collected automatically

Information received from third-party sources

How does Forrester Academies Ltd use the information it collects?

Will Forrester Academies Ltd share any information it collects?

How does Forrester Academies Ltd protect and secure my information?

Forrester Academies Ltd commitments to providing Transparency and Choice

Can I opt-out of providing information?

How can I access and manage my personal information?

How can I delete my account?

How long does Forrester Academies Ltd keep information about me?

What communications will I receive from Forrester Academies Ltd?

Social Media Features

Third-party Services

How will Forrester Academies Ltd notify me of changes to this policy?

How can I contact Forrester Academies Ltd with questions?

 

Overview

We will only collect, use, and share your personal information in accordance with this Privacy Policy. This policy applies whether you enrol with Performing Stars, Performing Stars Dance School, LAMDA classes, Private Music Lessons, SKY Theatre, CAPELLA choir or any other services we provide. In addition, this Privacy Policy also covers Performing Star’s treatment of any personal information about our customers that our teachers or other services might share with us.

This policy does not apply to websites or services or practices of companies that Forrester Academies Ltd doesn’t own or control, such as third-party services you might access through links or other features (e.g., social media buttons or YouTube videos) on our website. These other services have their own privacy policies, and we encourage you to review them before providing them with personal information.

Whether you are new here (welcome!), or have been a part of Forrester Academies Ltd for a long time (Thank you!), please do take the time to get to know our privacy practices. We think they’re pretty clear and friendly, but if you have any questions, we’re here to help. You can send us an email at info@performingstars.co.uk at any time if you have questions. By using enrolling your child, you acknowledge that you accept and agree to this Privacy Policy.

How does Forrester Academies Ltd protect children’s personal information?

Protecting children’s privacy is especially important to us – we’re educators and parents ourselves, after all. This is why we are working towards signing the Student Privacy Pledge and gaining other Data Protection certificates.

What information does Forrester Academies Ltd collect from children, and how is it used?
Forrester Academies Ltd collects the minimal amount of information from students necessary to use our Service. Currently student accounts are created in the following ways: (1) by the student’s parent; (2) by an administrator of Forrester Academies Ltd. When creating an account we ask for the following information:

  1. Child’s full name and address
  2. Parents full name and address
  3. Contact numbers for the parents
  4. Emergency contact name and number
  5. School the child attends
  6. Date of Birth of the child
  7. Any Medical or SEN issues
  8. Doctors surgery
  9. Parents email address

The above information is absolutely necessary if we are to provide a safe environment for the children and run our business efficiently. We also need a lot of this information when we submit performance licences or request exemption certificates from the county council.

When creating the account, the parent choses their own password for their log in.

Please note that if you, as a parent, provide an email to PSA when you enrol, we may send an email out to you confirming receipt of your form and you will receive invoices and information specifically regarding the course your child is book on. You will also receive emails from us about other products/services we are offering which might be of interest to you. If you wish to opt out of these marketing emails, you may do so by clicking ‘unsubscribe’ at the bottom of our emails.

Photos

Once a student account is created (whether created by PSA or parent) and parental consent is obtained, parents will be able to take and upload photos, to their account. We also may take photos of the students for the purposes of programmes and promotional material for performances. By enrolling you agree to us taking and using these photos in line with our policy on social media and other such formats. If you do not wish us to photograph your child you must inform us, so this can be avoided. Our teachers often use social media to promote the school and show we are doing. Teachers may also video dances for example and post to a facebook group so that students are able to practice. Photos and videos may be taken on personal devises such as phones. These will be deleted from the device once used but may remain in our ‘cloud’ storage permanently. Photos are an important part of our business and keeping photos over the years of various shows and events etc is essential to the growth of our business. If you see a photo which has been published which you would like to be removed, please contact us and it will be removed and deleted immediately. We may also pass photos to the Melton Times and other newspapers to publish reviews of shows and workshops. Photos of children will also be sent to our printers (B&H midland services) for creating material such as programmes for shows. These are sold to a public audience and when you enrol your child with us you are agreeing to this. Should you not wish this to happen you must inform us.

Information collected automatically

In addition to the information listed above, we automatically collect some information from any use of our Service as set forth in the “Information collected automatically” section.

We use this information to provide our classes to the child, for security and safety purposes, as required by law, or to enforce our Terms. We will not require children to provide more personal information than is reasonably necessary in order to participate in the classes. If we discover that we have collected information from a child in a manner inconsistent with published guidelines, we will take appropriate steps to either delete the information, or immediately seek the parent’s consent for that collection. We do not disclose any personal information about children to third-parties, except to service providers necessary to provide the Service, as required by law, or to protect the security of the Service or other users. Additionally, personal information collected from students is never used for behaviorally-targeted advertising to students by us or any third-party, and children’s personal information is never sold or rented to anyone, including marketers and advertisers.

What Children’s Information is Visible to Others?

No Parent’s or student’s account or profile, is made available or visible to the public through Forrester Academies Ltd. Only the student, the student’s parents, and staff can see this data. No child can upload content (such as a photo or) to the Service except through their parent’s account. This can’t happen for children without either (1) the parent providing parental consent directly to Forrester Academies Ltd or (2) the parent doing this themselves. On occasional children and parents may take photos on their own devices when at workshops or events etc and put these on social media. We have no control over this.

Forrester Academies Ltd may need to share certain information with their teachers if it means need to in order to provide the service or keep the child safe. For example, sharing medical information is essential for the safety of the children. However all staff will be receiving training on data protection.

How Long Does Forrester Academies Ltd Keep Children’s Information?

If a child hasn’t taken part in any activities with Forrester Academies Ltd for more than 3 years we will delete the account and all the information we hold on the child and the parents.

If you would like to have your account deleted you need to email info@performingstars.co.uk and we will delete your account immediately.

Parental Choices

Parents can view all the information we hold on their child. They can access this information by logging in using the account they created. At any time, parents can refuse to permit us to collect further personal information from their children, and can request that we delete the personal information we have collected from their child by contacting us. Please keep in mind that deleting records may require us to terminate the account in question.

What information does Forrester Academies Ltd collect?

We collect two types of information about you and your child: (1) information that you voluntarily provide us by using the Forrester Academies Ltd and (2) information collected automatically as result of your use of the Service (described below under “Information collected automatically”).

Information collected automatically

Like most web-based services, we (or our service providers) may automatically receive and log information on our server logs from your browser or your device when you use the Service. For example, this could include the frequency and duration of your visits to any Forrester Academies websites (similar to TV ratings that indicate how many people watched a particular show).

The technologies and information we automatically collect include:

Cookies and other similar technologies: We (or our service providers) may use cookies or similar technologies to identify your browser or device. We (or our service providers) may also use these technologies (never in student logged in areas of our Service) in connection with advertising of our services that may appear on other sites or in connection with advertising their products outside of our Service (e.g. if you view an embedded YouTube video player on our Service, YouTube may place cookies or similar technologies on your browser when you play the video off our site). We don’t allow these third-parties to advertise directly on our service (i.e. such as when an advertiser would bid to place an advertisement directly on a platform such as Facebook), but we may serve contextually relevant advertising for third-party products and services ourselves that we believe may be of interest to you.

Local storage: We may also use, collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Like many services, Forrester Academies Ltd uses these technologies to analyse trends, gather demographic information, understand your engagement with the Forrester Academies Ltd Website, administer the Service, tailor the Service for you, and to help the Service work better for you – for example, by remembering your language preferences.

Server log information: Like most online services, when you use our Service, we automatically collect and store certain information in our server logs. Examples include things like:

Details of how you used our service, such as your activity on the Service, and the frequency and duration of your visits to any of our Forrester Academies Websites. Telephony log information like your phone number and SMS routing information

IP Address

Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL

This information helps us make decisions about what we should work on next – for example, by showing which features are most (or least!) popular.

Information received from third-party sources

We may also obtain information, including personal information, from third-party sources to update or supplement the information you provided or we collected automatically. Local law may require you authorise the third-party to share your information with us before we can acquire it. This may include aggregated anonymous information or certain personal information that may be provided to us. If we receive personal information from third-parties, we will handle it in accordance with this Privacy Policy. If we directly combine information we receive from other third-parties with personal information that we collect through the Service, we will treat the combined information as personal information and handle it in accordance with this Privacy Policy. Additionally, we may use any aggregated anonymous information received by third-parties as set forth below under the heading “Aggregated Information and Non-Identifying Information”.

How does Forrester Academies Ltd use the information it collects?

First and foremost, you should know that Forrester Academies Ltd does not sell or rent any of your, or your child’s, personal information to any third-party for any purpose – including for advertising or marketing purposes. Forrester Academies Ltd does not share personal information with third-parties except in the limited circumstances set forth in the section “Will Forrester Academies Ltd share any information it collects?” Third-party advertising is not permitted on areas where users are required to log in to Forrester Academies Ltd and personal information collected from students is never used for behaviourally-targeted advertising to students (by us or third-parties). We use the information we collect from you to provide you with the best Forrester Academies Ltd experience. More specifically, this information is used to:

Provide and improve the Service, for example by developing new courses and products

Respond to your emails, submissions, questions, requests for information or customer support

Customise the Service for you, and improve your experience with it

Send you information about the courses your child is on, our other Service or changes to our policies and Service

Provide parents and teachers information about events, announcements, offers, promotions, products, including third-party products, and services we think will be of interest to you

Most crucially, to protect our community by making sure the Service remains safe and secure

We use automatically collected information (described in the “Information collected automatically” section above) to provide and support our Service, and for the additional uses described in this section of our Privacy Policy.

Who will Forrester Academies Ltd share your data with?

The only external agencies we might have to share your information with is:

B&H printing services – for promotional material

Councils such as Leicestershire county council – for providing performance licences and exemption certificates

RR accountancy – Forrester Academies Ltd accountant who manage all their accounts and book keeping

ThinkSmartSoftware – This company manage and maintain our website

The above external agencies all have their own privacy policies in place which satisfy our requirements and they will not share your information with other companies.

Legal Requirements: We may disclose personal information if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of Forrester Academies Ltd, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organisations for fraud protection or responding to government requests.

Change of control: In the event that all or a portion of Forrester Academies Ltd or its assets are acquired by or merged with a third-party, personal information that we have collected from users would be one of the assets transferred to or acquired by that third-party. This Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by posting on our homepage, or by email to your email address that you provided to us. If you do not consent to the use of your personal information by such a successor company, you may request its deletion from the company.

In the unlikely event that Forrester Academies Ltd goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any third-party.

With your consent: Other than the cases above, we won’t disclose your personal information for any purpose unless you consent to it.

How does Forrester Academies Ltd protect and secure my information?

Your Forrester Academies Ltd account is protected by a password. You can help us protect against unauthorised access to your account by keeping your password secret at all times.
The security of your personal information is important to us. We work hard to protect our community, and we maintain administrative, technical and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. In particular:

Our engineering team is dedicated to keeping your personal information secure

We will periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

We ensure passwords are stored and transferred securely using encryption

The Forrester Academies Ltd Service is hosted on servers at a third-party facility, with whom we have a contract providing for enhanced security measures. For example, personal information is stored on a server equipped with industry standard firewalls.

Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorised use or other factors may compromise the security of user information at any time. If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws) so that you can take appropriate protective steps; for example, we may post a notice on our homepage (www.performingstars.co.uk) or elsewhere on the Service, and may send email to you at the email address you have provided to us.

Performing Star’s commitments to providing Transparency and Choice

As you can see, we try to be transparent about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

Opt-out of providing certain information

Access and manage your account information by using the account settings within Forrester Academies Ltd

Control who you share information with

Delete your information from Forrester Academies Ltd;

Take information out of Forrester Academies Ltd

Can I opt-out of providing information?

You can always decline to share personal information with us, or even block all cookies. However, it’s important to remember that the information we are asking for is only being used to provide the best service possible and keep students safe.

How can I access and manage my personal information?

Forrester Academies Ltd aims to provide you with easy access to any personal information we have collected about you. If that information is incorrect, we give you easy ways to update it, or to delete it, unless we have to keep that information for legitimate business (e.g., we need at least an email address for your account) or legal purposes.

Managing Your Information: You may update, correct, or delete some of your profile information or your preferences at any time by logging into your account on Forrester Academies Ltd and accessing your account customer and student pages. You may have to verify your identity before you can do that. You may also, at any time, update, correct, or delete certain personal information that you have provided to us by contacting us at info@performingstars.co.uk We will respond to your request within a reasonable timeframe.

We may reject requests for access, change or deletion that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, even after you update or delete personal information you have provided us from our Service, your personal information may be retained in our backup files and archives for a reasonable period of time for legal purposes or for so long as is necessary in light of the purposes for which such records were collected or legitimately further processed.

How can I delete my account?

We hope you love being with Performing now and always. However, if for some reason you ever want to delete your account (or your child’s account, if you are his or her parent), you can do that at any time by contacting us at info@performingstars.co.uk

When you delete your account, we delete your profile information and any other content you provide in your profile (such as your name, username, password, email address, and profile photos) Information that you have shared with others, others have shared about you, or content other users may have copied and stored, is not part of your account and may not be deleted when you delete your account.

How can I contact Forrester Academies Ltd with questions?

If you have any questions or concerns about this Privacy Policy or how we protect our community, please contact us at info@performingstars.co.uk – we’d love to help. If you’d like, you may also write to us at:

13 George Street

Melton Mowbray

Leicestershire

LE13 1AX

07947 092875
Attention: Suzanne Forrester

Contact Details

Performing Stars Academy

SPACE 2B STUDIOS

13 George street
Melton Mowbray
Leics
LE13 1AX

Tel : 01664 431567

Click here to contact us